CATERING TERMS & CONDITIONS
The Queso Truck requires a $1,000 minimum +18% Gratuity + local tax for every catered event.
SECURING THE BOOKING
An event is not considered booked until a 50% deposit has been received and or a $500 deposit (Half of our Minimum). To secure a date, we require a deposit and signed agreement to our terms via payment link. The remaining balance will be due before the day of your event but you have the option to pay in full up front.
SPACE: We require a parking space that is 30 feet long, 15 feet wide, and 25 feet of clearance above the truck, with space to open up service doors and serve guests.
WEIGHT: The parking area must be able to support a vehicle weight of 15,000 lbs.
SURFACE: The Queso Truck must serve on level ground.
Please be advised: Client must verify that we are allowed to park at the event location site. If, for any reason, The Queso Truck is unable to park at the event, all payments for the event, in full, will be retained.
HILLS, GATES, & TREES, OH MY!
HILLS: The Queso Truck cannot travel up hills that are 30% grade or higher.
GATES: Be sure to check the width of any property or security gates that we need to clear.
TREES: Don’t forget to check trees and overhangs as well! We encourage you to plan where you would like us to park ahead of time and are happy to help!
PRICING & FEES
HEADCOUNT: Catering pricing is per person. We require a final headcount at least 72 hours in advance. Should your headcount change at any time, please contact us as soon as possible. Our truck is stocked based upon the number of people at each event and we cannot guarantee food for anyone above the estimated headcount. We also reserve the right to charge per person over the headcount given.
TAX: Sales Tax is in addition and is based upon the location of the event. To remove sales tax, please provide an exemption letter from the Department of Revenue.
TRAVEL FEE: For private events, if the event is outside of The Queso Truck’s 30 mile radius, a travel fee will be added.
GRATUITY: All Catering’s require a 18% gratuity. Many ask if they can give an additional to the staff, which is not required nor expected and completely up to your discretion.
LATE-NIGHT EVENTS: Additional fee of $100 is added for most events running past 10PM.
SERVE TIME: For any events where we are serving guests for longer than 3 hours, a $3 per person fee will be charged.
RAIN OR SHINE & CANCELLATION POLICY
All The Queso Truck bookings are rain or shine.
In the event of a cancellation, deposits will not be refunded, they can only be applied to a rescheduled date that works with our The Queso Truck schedule.
WHAT WE PROVIDE
Plastic utensils, serving boats, trash, and napkins are provided. It is against our policy to leave food or drink after your event has ended, regardless of the amount consumed.
ARRIVAL TIME & DEPARTURE
The Queso Truck arrives at least 25-30 minutes prior to serve time. However, if there are circumstances beyond our control, due to mechanical, road, weather, etc., it could cause a delay in service. At the conclusion of the event, it takes approximately 30 minutes for us to prepare our truck for departure.
For the safety of your guests and The Queso Truck staff, please refrain from smoking near the truck.
Please notify The Queso Truck in advance of any food allergies or special dietary requirements.